Customer Service Strategy For Australian Hardware Essay

Manage Quality Customer Service Customer service strategy for Australian Hardware Followings are the points that need to be considered in order to provide quality customer service with regards to the company’s mission. - Internal Customers requirements: These are the individuals to whom work is delegated within the company. Followings are the strategies for internal customers of Australian Hardware: †¢ All employees should participate in creating a happy workplace environment. †¢ All team members should help each other to get task done on time. †¢ Identify what information is needed by each department for day-to-day tasks. Organize effective team building activities with Department Heads. †¢ Communication between each Department should be very clear. Internal communication channels should be revised every quarter to maintain effectiveness in communication. For example: Face to face, Email, telephone, Intranet, Posters, team Meetings, social Media and so on. †¢ Every week there should be performance measures of each department to address the gap between the mission and actual quality of service provided. †¢ Staff should be regularly provided with ongoing training to keep up with the quality of the service needed. - External Customers requirements: Followings are the strategies for external customers in Australian Hardware business: †¢ All departments have to focus on Identifying customer types and handle them according to their needs. There should be different customer serviceShow MoreRelatedStrategic Plan For An Operational Plan Essay1188 Words   |  5 PagesBusiness name: Australian Hardware Ltd Business structure: Public company since 1982 ABN: 4000000000 Business location: Australian hardware is headquartered in Sydney, NSW. The business owns and operates 138 stores throughout Australia. Date established: 26 January 1921. 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